Shipping & Delivery Information - Please read
Order Processing
All orders are processed within 1 business days after payment has been successfully received and cleared. Please note payment via card link takes up to 2 working days to clear.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We offer tracked shipping services to ensure safe and reliable delivery of all orders.
Available shipping options and estimated delivery times will be displayed at checkout and may vary depending on destination and order size.
Estimated Delivery Times
Estimated delivery times begin once an order has been marked as paid, and depends on our stock availability. If we have all your ordered items in stock, this will be dispatched the same day as payment confirmation:
- United Kingdom: 1–8 business days (next-day if in stock)
- Europe: 5–8 business days
- International: 5–12 business days
Delivery times are estimates only and may vary due to customs processing, carrier delays, or unforeseen circumstances beyond our control.
Discreet Packaging
All orders are shipped in plain, discreet packaging with no indication of the contents or nature of the products inside.
Tracking Information
Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.
Please allow up to 24 hours for tracking information to become active.
Customs & Import Duties (International orders - outside the UK)
International orders may be subject to customs inspections, import duties, taxes, or fees, depending on the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
We are not responsible for delays caused by customs clearance processes.
Delivery Issues & Complaints
If your order is delayed, missing, or arrives damaged, please contact us within 7 days of the expected delivery date so we can investigate with the shipping provider.
We are not responsible for delays caused by incorrect shipping information provided at checkout.
Incorrect or Missing Address Information
Please ensure that all shipping details are accurate before completing your order.
Orders shipped to an incorrect address due to customer error may not be eligible for replacement or refund.
Lost or Returned Packages
If a package is returned to us due to failed delivery attempts or refusal, reshipping may require an additional shipping fee.
In the event of a confirmed lost shipment, we will work with the carrier to resolve the issue in accordance with their policies.
Customer Services and Terms & Conditions
You must be over the age of 18 to purchase from our store and agree to our research use only policy, and our terms & conditions.
A hard copy of your invoice will be included with your order and your order confirmation will be sent to your registered email address.
If you have any queries please contact us on info@peptidesdistro.co.uk or contact us on WhatsApp - +44 7757160702.