Returns & Refunds Information
Returns & Change of Mind
Due to the nature of the products we supply, we are unable to accept returns or provide refunds for unwanted products or change-of-mind purchases, except where otherwise required by law.
Many of our products, including research peptides, are sensitive laboratory materials which require careful handling, storage and appropriate environmental conditions. Certain products may require refrigeration or controlled storage conditions in order to maintain their integrity.
Once an order has left our premises, we are unable to verify how the products have been transported, handled or stored. For this reason, returned peptide products cannot be placed back into stock or resold.
Please ensure that you fully understand and accept this policy before placing an order with Peptides Distro.
Order Cancellations
If you wish to cancel or amend an order, please contact us as soon as possible.
Where an order has not yet been dispatched, we may be able to cancel or amend the order.
Once an order has been dispatched, we are unable to cancel the order or accept a return simply because you have changed your mind or no longer require the products, subject to your statutory rights.
Damaged Products
If your order arrives damaged, please contact us within 3 days of delivery.
Please provide your order number together with clear photographs of:
- The damaged product
- The product packaging
- The external shipping packaging
- The shipping label
We will review the information provided and, where appropriate, arrange a replacement or refund.
Please do not dispose of damaged products or packaging until we have completed our investigation, as these may be required as part of a claim with the shipping provider. If your order arrives damaged, do not accept the delivery, and request for it to be returned to sender.
Incorrect Products
If you receive an incorrect product, please contact us as soon as possible and provide your order number and photographs of the products received.
Where we have made an error with your order, we will arrange an appropriate replacement or resolution at no additional cost to you.
Storage & Handling
It is the customer's responsibility to ensure that products are stored appropriately immediately following delivery.
Research peptides and other temperature-sensitive products may require specific environmental conditions, including refrigeration and protection from excessive heat, moisture or light.
Everything Peptides cannot accept responsibility for deterioration or damage caused by incorrect storage, handling or environmental conditions after delivery.
Refunds
Where a refund has been approved, it will normally be issued to the original payment method where possible.
Please allow sufficient time for your bank or payment provider to process the refund after it has been issued.
Your Statutory Rights
Nothing within this Refunds & Returns Policy is intended to exclude or restrict any rights you may have under applicable UK consumer law, including your rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.
Customer Services and Terms & Conditions
You must be over the age of 18 to purchase from our store and agree to our research use only policy, and our terms & conditions.
A hard copy of your invoice will be included with your order and your order confirmation will be sent to your registered email address.
If you have any queries please contact us on info@peptidesdistro.co.uk or contact us on WhatsApp - +44 7757160702.